IN THE COMMUNITY
Access to our general advice sessions at community hubs at HAD, Rainham, Harold Hill and Hornchurch, is appointment-based. Click on the links below to book for appointment:
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Note:
Citizens Advice Havering are situated downstairs in the library on Tuesdays at Harold Hill Hub, so there’s no need to join the queue upstairs - just follow the signs to the library reception desk!
WE ARE HERE TO HELP YOU
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Since the pandemic came into effect we have had to think and work differently. At Citizens Advice Havering we want to keep supporting you in the safest way that we can.
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We have found that we can help a majority of our clients over the phone however, we may see clients face to face should it be necessary to do so. Please follow the steps below so that we can discuss your needs and determine the best way forward for your case and circumstances.
Call the local or national number or visit our website to get help
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Our service is available over the phone, face-to-face (appointment only), and online through our website.
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INITIAL NEED ASSESSMENT
We will provide the right information and walk you through the steps you need to take in some instances your case may need a specialist or it’s not an area we can help you with. In this circumstance, we may refer you to other organizations that can help you.
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SUPPORT OR REFERRAL
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LOCAL SUPPORT NUMBER
0808 1898273
Monday, Wednesday, and Friday: 10 am-12:30 pm
Tuesday 10 am – 4 pm
Thursday 1 pm– 3:30 pm
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NATIONAL SUPPORT NUMBER
0800 1448848
Monday to Friday: 9 am – 5 pm
If you call the local number out of hours or our advisers are busy, you will automatically be transferred to the national number for support.
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EMAIL ADVICE
Email advice can be obtained via our website. Click on the Email Advice button to select the topic you would like advice on.
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We would like to share with you the following good news stories:-
Welcome to Citizens Advice Havering
Citizens Advice Havering provides free, independent, confidential and impartial advice on a wide range of subjects to people living or working in the London Borough of Havering.
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We give people the knowledge and confidence they need to find their way forward-whoever they are, and whatever their problem. For everyone for over eighty years.
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Undertaking research and campaigning to improve policies and practices that affect people’s lives is one of the twin aims of Citizens Advice and has always been a high priority for our service.
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MONTHLY ADVICE COLUMN - January 2024
The January advice column first appeared in the Friday edition (12th January) of the Romford Recorder (see link below)
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Question
I’ve built up a bit of debt and I am panicking. Even though I cut back, Christmas was expensive, my rent has gone up and my pay cheque just doesn’t stretch as far as it used to. I’m doing everything I can but it’s not enough - what can I do?
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Advice
First of all it’s important to know you’re not alone in finding things difficult and, crucially, there’s support available. You say you’ve built up a bit of debt. The first step is to collect all the information you have about your debts, this might include contracts, bills and statements.
Next, make a list of your debts and write down the details of each. This could include whom you owe the money to (this person/company is your ‘creditor’); when you first missed a payment; and how much you now owe. You’ll also need to make a note of your account or reference number and what steps the creditor has taken to get the money back, eg. sending you letters. It might feel overwhelming when you see all of your debts written down - but try not to worry, the important thing is that you're sorting them out.
