At Citizens Advice Havering we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
• only access it when we have a good reason
• only share what is necessary and relevant
• don’t sell it to commercial organisations
We handle and store your personal information in line with the law – including the new General Data Protection Regulation (GDPR).
This policy gives you information about where to find national standards that all in the Citizens Advice Service adhere to.
If you have any questions about how your information is collected or used, please contact us. You can:
• find out what personal information we hold about you
• correct your information if it’s wrong, out of date or incomplete
• request we delete your information
• ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already.
• ask us to give you a copy of the data we hold in a format you can use to transfer it to another service.