Join Citizens Advice Havering at Havering Association for People with Disabilities (H.A.D.)on Thursdays between 10:00 -12:00 am
Citizens Advice Havering are situated downstairs in the library on Tuesdays at Harold Hill Hub, so there’s no need to join the queue upstairs - just follow the signs to the library reception desk!
Save Your Local Service!
Havering Council is proposing to cut all funding to Citizens Advice Havering. If this happens, it could well mean the service will have to close.
If you want everyone in Havering to continue to be able to have access to free, impartial, confidential advice, then please sign the petition here.
For more information see the Romford Recorder article here.
If you want to tell Havering Council what you think of its proposals, complete the survey here.
WE ARE HERE TO HELP YOU
Since the pandemic came into effect we have had to think and work differently. at Citizens Advice Havering we want to keep supporting you in the safest way that we can.
We have found that we can help a majority of our clients ever the phone however, we may see clients face to face should it be necessary to do so. Please follow the steps below so that we can discuss your needs and determine the best way forward for your case and circumstances.
Call the local or national number or visit our website to get help
Our service is available over the phone, face-to-face (appointment only), and online through our website.
INITIAL NEED ASSESSMENT
We will provide the right information and walk you through the steps you need to take in some instances your case may need a specialist or it’s not an area we can help you with. In this circumstance, we may refer you to other organizations that can help you.
SUPPORT OR REFERRAL
LOCAL SUPPORT NUMBER
Monday, Wednesday, and Friday: 10 am-12:30 pm
Tuesday 10 am – 4 pm
Thursday 1 pm– 3:30 pm
NATIONAL SUPPORT NUMBER
Monday to Friday: 9 am – 5 pm
If you call the local number out of hours or our advisers are busy, you will automatically be transferred to the national number for support.
Email advice can be obtained via our website. Click on the Email Advice button to select the topic you would like advice on.
IN THE COMMUNITY
Access to our services at community hubs at Rainham, Harold Hill and Hornchurch, is appointment-based. Click on the links below to book for appointment :
We would like to share with you the following good news stories:-
Welcome to Citizens Advice Havering
Citizens Advice Havering provides free, independent, confidential and impartial advice on a wide range of subjects to people living or working in the London Borough of Havering.
We give people the knowledge and confidence they need to find their way forward-whoever they are, and whatever their problem. For everyone for over eighty years.
Undertaking research and campaigning to improve policies and practices that affect people’s lives is one of the twin aims of Citizens Advice and has always been a high priority for our service.
Services are offered from a variety of venues, as follows:
MONTHLY ADVICE COLUMN - JANUARY 2023
Citizens Advice Havering has some advice on dealing with damp/repairs when renting privately.
The January advice column appears in the 27th January edition of the Romford Recorder, see the link below.
As the weather has turned colder, I’ve noticed mould and damp in our flat. It’s mainly in our bedroom, including some black mould on the carpet. I’ve been chasing our letting agency, who say they’ll speak to our landlord. I’m really worried about how this might affect our health. Our tenancy agreement isn’t up for eight months, what can I do?
It’s good that you’ve already raised the issue with your letting agency. Unfortunately, it isn’t always easy to work out the cause of mould or damp This can make it difficult to work out if your landlord is responsible, unless...