IN THE COMMUNITY
Access to our general advice sessions at community hubs at HAD, Rainham, Harold Hill and Hornchurch, is appointment-based. Click on the links below to book for appointment:
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Note:
Citizens Advice Havering are situated downstairs in the library on Tuesdays at Harold Hill Hub, so there’s no need to join the queue upstairs - just follow the signs to the library reception desk!
WE ARE HERE TO HELP YOU
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Since the pandemic came into effect we have had to think and work differently. At Citizens Advice Havering we want to keep supporting you in the safest way that we can.
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We have found that we can help a majority of our clients over the phone however, we may see clients face to face should it be necessary to do so. Please follow the steps below so that we can discuss your needs and determine the best way forward for your case and circumstances.
Call the local or national number or visit our website to get help
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Our service is available over the phone, face-to-face (appointment only), and online through our website.
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INITIAL NEED ASSESSMENT
We will provide the right information and walk you through the steps you need to take in some instances your case may need a specialist or it’s not an area we can help you with. In this circumstance, we may refer you to other organizations that can help you.
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SUPPORT OR REFERRAL
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LOCAL SUPPORT NUMBER
0808 1898273
Monday, Wednesday, and Friday: 10 am-12:30 pm
Tuesday 10 am – 4 pm
Thursday 1 pm– 3:30 pm
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NATIONAL SUPPORT NUMBER
0800 1448848
Monday to Friday: 9 am – 5 pm
If you call the local number out of hours or our advisers are busy, you will automatically be transferred to the national number for support.
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EMAIL ADVICE
Email advice can be obtained via our website. Click on the Email Advice button to select the topic you would like advice on.
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We would like to share with you the following good news stories:-
Welcome to Citizens Advice Havering
Citizens Advice Havering provides free, independent, confidential and impartial advice on a wide range of subjects to people living or working in the London Borough of Havering.
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We give people the knowledge and confidence they need to find their way forward-whoever they are, and whatever their problem. For everyone for over eighty years.
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Undertaking research and campaigning to improve policies and practices that affect people’s lives is one of the twin aims of Citizens Advice and has always been a high priority for our service.
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MONTHLY ADVICE COLUMN - December 2023
The December advice column appeared in Friday’s edition (1st December) of the Romford Recorder see the link below
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Question
I am a single parent with two kids and I’m really worried about how I’ll afford to pay my energy bills when I have to start putting the heating and lights on more now winter is here.
At the moment I just about have enough money to cover my bills but there is nothing left over. The thought of getting into debt keeps me awake at night but the idea of my children being cold and possibly unwell as a result is just unbearable. What can I do?
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Advice
You are not alone - a record number of people came to Citizens Advice with energy debt in the first four months of 2023 (32,400) - a 112% increase on the same period in 2020 (15,200).
