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Welcome to Citizens Advice Havering

Citizens Advice Havering provides free, independent, confidential and impartial advice on a wide range of subjects to people living or working in the London Borough of Havering.

We give people the knowledge and confidence they need to find their way forward-whoever they are, and whatever their problem. For everyone for over eighty years.

Undertaking research and campaigning to improve policies and practices that affect people’s lives is one of the twin aims of Citizens Advice and has always been a high priority for our service.

Services

Services are offered from a variety of venues, as follows:

MONTHLY ADVICE COLUMN - December 2021

WHAT TO DO IF A PARCEL GOES MISSING

 

 

Question

 

I’m a bit anxious about going out into shops at the moment so I want to do more shopping online, but there’s been things in the news about delivery problems. I'm worried about not receiving things on time or packages being lost. What should I do if my parcel goes missing?

 

Advice

When you’re on-line shopping, it’s not always clear whom to contact if things go wrong.  As a customer, your contract is with the seller that you bought the item from. It’s the seller’s responsibility to make sure the item is delivered to you. They should chase the courier to find out what happened to your order if there’s a problem...

Citizens Advice Havering is supporting The England Illegal Money Lending Team’s Stop Loan Sharks Valentines Campaign.

The following article by journalist Adriana Elgueta appeared on page 11 of the 18 December 2020 edition of the Romford Recorder

STOP LOAN SHARKS

Citizens Advice Havering volunteer, Jan Clampett, has won a national short story competition organised by the England Illegal Money Lending Team*.   Released as part of the Stop Loan Sharks* Christmas campaign, Jan’s entry warns of the dangers of getting involved with a loan shark.  Her story is as follows:-

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