Citizens Advice Havering are situated downstairs in the library on Tuesdays at Harold Hill Hub, so there’s no need to join the queue upstairs - just follow the signs to the library reception desk!
Welcome to Citizens Advice Havering
Citizens Advice Havering provides free, independent, confidential and impartial advice on a wide range of subjects to people living or working in the London Borough of Havering.
We give people the knowledge and confidence they need to find their way forward-whoever they are, and whatever their problem. For everyone for over eighty years.
Undertaking research and campaigning to improve policies and practices that affect people’s lives is one of the twin aims of Citizens Advice and has always been a high priority for our service.
WE ARE HERE TO HELP YOU
Since the pandemic came into effect we have had to think and work differently. at Citizens Advice Havering we want to keep supporting you in the safest way that we can.
We have found that we can help a majority of our clients ever the phone however, we may see clients face to face should it be necessary to do so. Please follow the steps below so that we can discuss your needs and determine the best way forward for your case and circumstances.
Call the local or national number or visit our website to get help
Our service is available over the phone, face-to-face (appointment only), and online through our website.
INITIAL NEED ASSESSMENT
We will provide the right information and walk you through the steps you need to take in some instances your case may need a specialist or it’s not an area we can help you with. In this circumstance, we may refer you to other organizations that can help you.
SUPPORT OR REFERRAL
LOCAL SUPPORT NUMBER
Monday, Wednesday, and Friday: 10 am-12:30 pm
Tuesday 10 am – 4 pm
Thursday 1 pm– 3:30 pm
NATIONAL SUPPORT NUMBER
Monday to Friday: 9 am – 5 pm
If you call the local number out of hours or our advisers are busy, you will automatically be transferred to the national number for support.
Email advice can be obtained via our website. Click on the Email Advice button to select the topic you would like advice on.
IN THE COMMUNITY
Access to our services at community hubs at Rainham, Harold Hill and Hornchurch, is appointment-based. Click on the links below to book for appointment :
Services are offered from a variety of venues, as follows:
MONTHLY ADVICE COLUMN - JUNE 2022
what to do if your summer holiday plans are hit by cancelled or delayed flights
The July advice column appears in today’s edition (22 July) of the Romford Recorder on page 31– see the link below. Also attached is the Word version with the links in place.
I’m due to fly to Spain during the school summer holidays. After hearing about all the problems at airports, I’m really worried. My family have been looking forward to this and it’s cost us a lot of money. What do we do if our flight is cancelled or delayed?
A lot of people will be worried after seeing the recent news about flights. If you face issues...
Citizens Advice Havering is supporting The England Illegal Money Lending Team’s Stop Loan Sharks Valentines Campaign.
STOP LOAN SHARKS
Citizens Advice Havering volunteer, Jan Clampett, has won a national short story competition organised by the England Illegal Money Lending Team*. Released as part of the Stop Loan Sharks* Christmas campaign, Jan’s entry warns of the dangers of getting involved with a loan shark. Her story is as follows:-