Welcome to Citizens Advice Havering
Citizens Advice Havering provides free, independent, confidential and impartial advice on a wide range of subjects to people living or working in the London Borough of Havering.
We give people the knowledge and confidence they need to find their way forward-whoever they are, and whatever their problem. For everyone for over eighty years.
Undertaking research and campaigning to improve policies and practices that affect people’s lives is one of the twin aims of Citizens Advice and has always been a high priority for our service.
WE ARE HERE TO HELP YOU
Since the pandemic came into effect we have had to think and work differently. at Citizens Advice Havering we want to keep supporting you in the safest way that we can.
We have found that we can help a majority of our clients ever the phone however, we may see clients face to face should it be necessary to do so. Please follow the steps below so that we can discuss your needs and determine the best way forward for your case and circumstances.
Call the local or national number or visit our website to get help
Our service is available over the phone, face-to-face (appointment only), and online through our website.
INITIAL NEED ASSESSMENT
We will provide the right information and walk you through the steps you need to take in some instances your case may need a specialist or it’s not an area we can help you with. In this circumstance, we may refer you to other organizations that can help you.
SUPPORT OR REFERRAL
LOCAL SUPPORT NUMBER
Monday, Wednesday, and Friday: 10 am-12:30 pm
Tuesday 10 am – 4 pm
Thursday 1 pm– 3:30 pm
NATIONAL SUPPORT NUMBER
Monday to Friday: 9 am – 5 pm
If you call the local number out of hours or our advisers are busy, you will automatically be transferred to the national number for support.
Email advice can be obtained via our website. Click on the Email Advice button to select the topic you would like advice on.
IN THE COMMUNITY
Access to our services at community hubs at Rainham, Harold Hill and Hornchurch, is appointment-based. Click on the links below to book for appointment :
Services are offered from a variety of venues, as follows:
MONTHLY ADVICE COLUMN - MAY 2022
What to do if you’re being treated unfairly when applying for a job.
The June advice column appeared in last Friday’s edition (24 June) of the Romford Recorder on page 31– see the link below. You will see there’s an additional paragraph about the London Legal Walk that some of the CAH people are taking part in.
I’ve got loads of problems with my house that I’ve been putting off fixing - a faulty boiler, a window that won’t shut properly, broken light fittings. The list goes on! I want to sort it out but I’ve had bad experiences with dodgy builders in the past. How do I find someone I can trust?
Making home improvements can be stressful, but there are a few steps you can follow to help it go smoothly. First, find a Trading Standards ‘approved trader’. You can look for...
Citizens Advice Havering is supporting The England Illegal Money Lending Team’s Stop Loan Sharks Valentines Campaign.
STOP LOAN SHARKS
Citizens Advice Havering volunteer, Jan Clampett, has won a national short story competition organised by the England Illegal Money Lending Team*. Released as part of the Stop Loan Sharks* Christmas campaign, Jan’s entry warns of the dangers of getting involved with a loan shark. Her story is as follows:-